Israeli Customer Support Automator
Trusted76/100Deploy and configure customer support automation for Israeli businesses. Categorizes and routes Hebrew support tickets, manages complaint workflows per Israeli Consumer Protection Law 1981 (14-day return policy, cooling-off periods, mandatory response timeframes), configures SLA management with Israeli business hours (Sunday-Thursday), builds escalation rules, and generates canned responses in Hebrew for multi-channel support (WhatsApp, email, phone, social media). Do NOT use for building chatbots from scratch, WhatsApp Business API integration, general CRM setup, or non-Israeli consumer protection compliance.
Trust score 76/100 (Trusted) · 281+ installs · 2 GitHub contributors · MIT license
Israeli businesses struggle to provide consistent customer support that complies with Consumer Protection Law requirements while handling Hebrew communications across multiple channels efficiently. Without smart automation, response times grow, tickets fall through the cracks, and unnecessary regulatory risks emerge.
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Developers? Install via command line (CLI)
npx skills-il add skills-il/communication@v1.3.0-israeli-customer-support-automator --skill israeli-customer-support-automator -a claude-codeWhen to Apply
- When setting up a customer support helpdesk for an Israeli business
- When building Hebrew ticket routing workflows by topic and urgency
- When ensuring compliance with Israeli consumer protection regulations
- When defining escalation procedures and agent handoff workflows
- When measuring customer satisfaction with Hebrew CSAT surveys
Try These Prompts
Build an automatic classification system for Hebrew customer support tickets. Define main categories (complaint, question, refund request, technical issue), urgency levels, and routing rules to the right agent. Ensure the system recognizes Hebrew keywords including slang.
Create a set of Hebrew canned responses for common customer support scenarios: ticket acknowledgment, status update, request for more info, ticket closure, and refund request response. Each response must comply with Consumer Protection Law requirements.
Define a structured escalation workflow for customer support: criteria for moving between support tiers, SLA times per tier, customer notification templates at each stage, and rules for automatic detection of tickets requiring immediate escalation (e.g., legal threats or consumer authority complaints).
Create a Hebrew CSAT survey to send after ticket closure. Include questions about response speed, solution quality, agent courtesy, and one open-ended question. Keep the survey short (up to 5 questions) with a 1 to 5 star rating scale.
Frequently Asked Questions
Changelog
Added telephone wait-time obligation (6-minute cap, 3-minute callback rule, 4.5-minute carrier average). Added Section 30A Communications Law (spam law) consent rules for marketing SMS/email/WhatsApp, including NIS 1,000 per-message statutory damages and the prefix requirement. Added WhatsApp Business API per-message pricing transition (effective January 1, 2026). Added extended cooling-off for protected groups (4 months for disabilities/seniors/new immigrants). Refreshed Zendesk and Intercom AI pricing.
May 20, 2026
Fixed 2 broken MCP links in Recommended MCP Servers section.
Apr 30, 2026
Privacy Amendment 13 block (DSAR/30-day, retention 12mo/7y, DPA), 2026 AI agent pricing (Zendesk Fin ~$1.50/resolution, Intercom Fin ~$0.99, HelpScout/Freshdesk/Front), Salesforce IL + Zoho integrations.
Apr 25, 2026
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